{"id":11819,"date":"2020-05-01T14:14:37","date_gmt":"2020-05-01T14:14:37","guid":{"rendered":"http:\/\/www.bhvr.com\/?p=11819"},"modified":"2020-08-12T13:32:42","modified_gmt":"2020-08-12T13:32:42","slug":"parole-dexpert-tara-brannigan-sur-le-leadership-et-la-covid-19","status":"publish","type":"post","link":"https:\/\/www.bhvr.com\/fr\/parole-dexpert-tara-brannigan-sur-le-leadership-et-la-covid-19\/","title":{"rendered":"PAROLE D’EXPERT\u202f: Tara Brannigan sur le leadership et la COVID-19"},"content":{"rendered":"\n
PAROLE D’EXPERT\u202f:<\/h3>\n\n\n\n
Tara Brannigan sur le leadership et la COVID-19<\/h1>\n\n\n\n
Tara J. Brannigan a rejoint Behaviour en tant que directrice du soutien \u00e0 la communaut\u00e9 et aux joueurs. Parmi ses nombreuses autres fonctions, elle dirige notre \u00e9quipe internationale de gestionnaires de communaut\u00e9, de soutien aux joueurs et de gestion des influenceurs bas\u00e9s dans une multitude de pays. <\/h2>\n\n\n\n
Le leadership pr\u00e9sente certains d\u00e9fis en temps normal, mais une crise comme celle de la pand\u00e9mie de COVID-19 peut r\u00e9v\u00e9ler des forces que de nombreux dirigeants ignoraient avoir. <\/p>\n\n\n\n
Pour Tara Brannigan, directrice de la gestion des communaut\u00e9s et du support client chez Behaviour, la situation l\u2019a amen\u00e9 \u00e0 puiser en elle une nouvelle \u00e9nergie afin de diriger son \u00e9quipe imm\u00e9diate de Montr\u00e9al par vid\u00e9o conf\u00e9rence processus que l’autoproclam\u00e9e \u00ab introvertie extr\u00eame \u00bb a toujours l\u00e9g\u00e8rement redout\u00e9. <\/p>\n\n\n\n
En ces temps propices \u00e0 l’anxi\u00e9t\u00e9, la gestion du stress \u00e9motionnel que peuvent ressentir les membres de son \u00e9quipe est tout aussi importante que la gestion de leur flux de travail et de leur production. Pour ce faire, dit Tara, il faut que votre cam\u00e9ra vid\u00e9o soit allum\u00e9e. <\/p>\n\n\n\n
\u00ab Il y a beaucoup de travail au niveau \u00e9motionnel pour les dirigeants en ce moment, faute de trouver un meilleur terme \u00bb, affirme-t-elle. \u00ab Quand vous \u00eates au bureau, vous pouvez rapidement juger si tout le monde va bien, vous avez ces moments de face-\u00e0-face pour pouvoir lire les \u00e9motions des gens. Si vous n’avez pas cette connexion en ligne, il est tr\u00e8s facile de passer \u00e0 c\u00f4t\u00e9 de quelque chose. Et ce soutien psychologique est essentiel, surtout en ce moment \u00bb. <\/p>\n\n\n\n
Selon Tara, le simple fait de demander \u00e0 chaque membre de l’\u00e9quipe comment il se porte, de lui demander s’il a besoin de parler ou s’il a besoin de votre aide peut faire une grande diff\u00e9rence. <\/p>\n\n\n\n
Fournir ce soutien signifie rester en contact \u00ab intens\u00e9ment \u00bb avec les gens et Tara constate que la plupart de son temps est maintenant consacr\u00e9 \u00e0 cette mission. L’introduction d’une s\u00e9ance quotidienne de travail en \u00e9quipe et de s\u00e9ances de jeu de 30 minutes est fondamentale pour garder son \u00e9quipe connect\u00e9e et calme. <\/p>\n\n\n\n
\u00ab Il s’agit d’essayer de maintenir une ligne fondamentale bas\u00e9e sur le \u00ab nous sommes tous dans le m\u00eame bateau, travaillons ensemble et nous nous emp\u00eachons de sombrer dans l\u2019angoisse, c’est probablement l\u00e0 mon principal objectif en ce moment \u00bb, d\u00e9clare Tara. \u00ab La communaut\u00e9 et le service clients sont des milieux fortement empathiques et, pr\u00e9sentement, il y a beaucoup de choses qui s’inspirent de cela dans la situation mondiale. \u00bb <\/p>\n\n\n\n
Avec des gestionnaires de communaut\u00e9 (appel\u00e9s CM pour community managers<\/em>) situ\u00e9s en Chine, au Japon et en Russie, les clavardages quotidiens signifient que l’\u00e9quipe de Tara est plus connect\u00e9e que jamais. En ce sens, elle affirme que le confinement s’est r\u00e9v\u00e9l\u00e9 \u00eatre une b\u00e9n\u00e9diction d\u00e9guis\u00e9e. <\/p>\n\n\n\n
\u00ab Nous avons plus d’interaction et d’engagement avec nos CM r\u00e9gionaux que jamais auparavant et je ne pense pas que cela changera quand les choses reviendront \u00e0 la normale \u00bb, note-t-elle. \u00ab Il y a beaucoup d’id\u00e9es fantastiques provenant de cette \u00e9quipe et cela a en quelque sorte chang\u00e9 notre processus de communication \u00bb. <\/p>\n\n\n\n
Les dirigeants doivent \u00e9galement donner le bon exemple en prenant des pauses et en s’assurant que les membres de l’\u00e9quipe puissent aussi d\u00e9crocher. <\/p>\n\n\n\n
\u00ab Vous devez dire de mani\u00e8re proactive : \u00ab Salut \u00e0 tous, je vais aller d\u00eener, je reviens \u00e0 13h30 \u00bb. C’est d’une importance capitale \u00bb, dit Tara. \u00ab Si vous voyez des gens qui r\u00e9pondent aux clavardages lorsqu\u2019ils disent qu’ils sont partis d\u00eener, dites-leur de prendre leur pause repas ! \u00bb <\/p>\n\n\n\n
Tara admet qu’il peut \u00eatre difficile pour des gestionnaires introvertis de sortir de leur zone de confort et de repousser leurs propres limites, mais il est essentiel de surmonter ces inhibitions, ce qui est l’essence m\u00eame d’un bon leadership. <\/p>\n\n\n\n
\u00ab Parler aux gens peut vous prendre beaucoup de votre temps, mais vous devez vous assurer que vos employ\u00e9s vont bien et ne pas seulement prendre le temps de v\u00e9rifier l\u2019avancement de leurs t\u00e2ches. Il faut s\u2019int\u00e9resser \u00e0 comment ils se sentent en tant qu’\u00eatre humain \u00bb, dit-elle. \u00ab Vous devez leur offrir cette s\u00e9curit\u00e9 psychologique. Par exemple, s\u2019ils reviennent d\u2019une visite \u00e0 l\u2019\u00e9picerie et qu\u2019ils sont r\u00e9ellement paniqu\u00e9s par cette t\u00e2che, qu’ils ont besoin de 30 minutes pour se calmer, c’est tout \u00e0 fait correct de leur laisser ce moment. \u00bb. <\/p>\n\n\n\n
\u00ab Cette approche aide \u00e0 \u00e9tablir une grande confiance et nous en avons plus que jamais besoin en ces temps difficiles. Les gens ont besoin de savoir que leur \u00e9quipe les soutient et c’est la seule fa\u00e7on de s’en sortir, si nous pouvons fonctionner comme un tout unifi\u00e9 \u00bb. <\/p>\n\n\n\n
<\/div>\n\n\n\nTara J. Brannigan,<\/strong> Directrice du soutien \u00e0 la communaut\u00e9 et aux joueurs.<\/figcaption><\/figure>\n\n\n\n
PAROLE D’EXPERT\u202f: Tara Brannigan sur le leadership et laCOVID-19 Tara J. Brannigan a rejoint Behaviour en tant que directrice du soutien \u00e0 la communaut\u00e9 et…<\/p>\n","protected":false},"author":18,"featured_media":11820,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[132,125],"tags":[143],"class_list":{"0":"post-11819","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-accueil","8":"category-blogue","9":"tag-parole-dexpert"},"acf":[],"yoast_head":"\n
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